Plaid Leader Hits Out At Plans To Remove Reception At Council HQ

14/08/2019

The front reception at Caerphilly Council’s headquarters at Ty Penallta, Ystrad Mynach, is set to be axed as part of spending cuts, Plaid Cymru understands.

Councillor Colin Mann, leader of the Plaid Cymru group, who has criticised the plan, said: “I’ve been told by an impeccable source that the main reception is to be closed and boarded up.  So much for Labour’s claim of protecting front-line services!

 “The proposal, I believe, was buried in the budget proposals for 2019-20 with savings of £108,000 earmarked to cover procurement and customer services. Most councillors would have missed this and given the significant change in service it should have been highlighted to members by the Labour administration but, clearly, they preferred a fait accompli.

“The incredible plan I’m told is to replace personal service with a self-service point.  Some of the present receptionists will end up wandering around with laptops to help members of the public, many of whom won’t have a clue of how to use the new system.  If reception in the council HQ is being abolished, what is the prospect for other frontline services?

“Some of our most vulnerable residents, who probably go to Penallta House because they are not comfortable with technology, will be confronted with this and that’s not acceptable. The Labour administration should think again on this.  They seem to have plenty of money for legal fees.”